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Terms & Conditions

About us

Health Range is a trading name of the J & J Lewis Partnership that has been trading on the internet since 1996.

Contact Details:

J & J Lewis
19 Lowcroft
Woodthorpe
Nottingham NG5 4JR
England / United Kingdom

Tel/Fax: 0115 920 2810 (outside of the UK +44 115 920 2810)

Customer services email: info@healthrange.co.uk

For enquiries about the website or to be added to our mailing list please email ethan@healthrange.co.uk (to be added to the mailing list please include 'Health Range' as the subject and then 'subscribe' with your name and email address.

Payments

UK and European Community Orders

Online orders can be placed using our secure shopping cart Click on the "ADD TO BASKET" buttons on the product pages.

Payments will appear on your statement as J J Lewis.

For telephone orders call us with a debit/credit card on 0115 920 2810 (+44 115 920 2810 from outside the UK). We take all major credit and debit cards (except American Express). We do not store credit card details nor do we share customer details with any 3rd parties.

Prices

Our prices are in British Pounds Sterling. The prices shown on our websites include the current rate of VAT (sales tax). We do not charge VAT to customers who are not in the European Community, they are responsible for paying import taxes and import duties when goods arrive in their country.

Delivery

Delivery costs can be calculated by putting items in the shopping basket and adding delivery. The delivery cost is shown before customers have to enter any personal details.

We endeavour to dispatch orders within 1 to 5 working days following receipt of order.

Orders are sent by either Royal Mail or courier costing from £4.00 (£3.33 + VAT). UK Mainland delivery is free for orders over £60.00 (£70.00 Scottish Highlands)

Scottish Highlands:

Scottish Highland postcodes are: IV, KA27-28, KW, PA20-88, PH19-44, PH49-50.

Courier transit times after dispatch within the UK is normally 1 to 2 working days (Scotland may take an extra day). International transit times vary according to destination. Where international shipping is not offered on the product page, please request a shipping quotation.

PLEASE NOTE: Deliveries are Monday to Friday and couriers will not leave goods without a signature.

Incorrect Addresses:

It is the customer's obligation to enter the correct delivery address details at the time of ordering. If the wrong address is entered and goods are delivered to the wrong address, we will not issue a refund or send replacement goods. If your package is returned to us should you enter the wrong address, we are not obliged to re-send the order at our expense. Please reduce the risk of this happening by entering your full and complete postal address. If you make a mistake and enter the wrong details, please contact us immediately.

Items returned due to non delivery

If an order is returned to us as a result of either an incorrect address, a customer's refusal to accept the delivery or failure to acknowledge cards left by delivery companies, the customer will be responsible for the delivery costs incurred and we reserve the right to charge a 15% restocking fee. We will issue a refund for the goods less all costs incurred.

Restricted Access

We or any carriers delivering on behalf of us must be informed of any restrictions regarding access for the delivery vehicle. This includes, though not limited to, steps (including those required to climb to gain access to the property entrance), trees, shrubs, steeply inclined driveways, narrow lanes, tight bends, security gates, security doors, or any other restrictions that may make it difficult for the delivering vehicle to get access to the point of delivery. We will not accept any claims for compensation, arrising from non/failed/refused delivery of any item where the carriers or we were not made aware of any points regarding access restrictions. In the event that the item is refused/canceled due to these restrictions the customer is liable for all carriage charges and we reserve the right to charge a 15% restocking fee.

Returns

Extended returns for Christmas period:

Goods purchased between 19/11/16 and 24/12/16 can be returned up to 09/01/17 providing they are unused and in the original packaging.

All other terms and conditions apply.

Standard Terms:

Customers have 14 days from receipt to change their mind and return goods at their cost in the original packaging. Once products have been used, they cannot be returned.

Before returning goods, customers must notify us by email to info@healthrange.co.uk and instructions will be given on how and where to send the goods back. Goods are returned at the customer's cost.

If products are received damaged, we must be notified in writing by email at healthrange.co.uk within 7 days from receipt (photographic evidence will also be required). Please do not discard packaging as it may be needed for a claim.

We reserve the right to refuse a refund or to charge a handling charge if items are returned without authorisation and/or in an unsaleable condition.

Free items cannot be exchanged.

Please Note:

The cost of outgoing postage/shipping & packaging will not be refunded, this applies to all orders including those that qualified for free shipping.

We reserve the right to charge postage/shipping for re-delivery of orders.

Product Specifications

We reserve the right to change product specifications and prices without notice. Whilst every effort is made to provide up to date and accurate product information we cannot be held responsible for any errors or omissions on the website or printed material.

Product Guarantees

Product guarantees are subject to the individual manufacturer's terms of warranty.

We reserve the right to refuse goods that have been used inappropriately, abused or mistreated. Please notify us in writing if there is a problem with a product within the guarantee period. Please provide a proof of purchase, product guarantees are only valid for the original buyer, they do not apply for goods passed on to third parties.

Privacy Policy

We do not disclose our customer information to any third parties. We do not store credit card details.

Cookies – When you purchase from us, we send cookies to your computer or other device. We use cookies to improve the user experience on checkout.

Disclaimer

We have taken precautions to ensure that this website is virus-free, we accept no liability for viruses as a result of using this website.

Stock availability is not published on the website. If you order goods that are not in stock we will email you giving you the option to wait for the goods to be available or cancel your order. If you choose to cancel you will receive a full refund.

If a price is erroneous on the website we reserve the right to ask you whether you wish to proceed with the order at the correct price or cancel the order, or notify you that we have cancelled the order for a full refund. We are not obliged to supply goods at incorrect prices.

Whilst we supply products that are acknowledged and endorsed by medical professionals, we make no claim that any products will prevent or cure any specific condition or ailment. Under UK law only a physician may 'treat' illness and disease with a medical origin. The information on our website(s) is for information purposes only.

Consult your physician before beginning any diet, exercise or supplementation program. Do not perform exercises that cause injury or irritation to a pre-existing injury or medical condition.

Safety

Consult your physician before beginning any physical training program or using any new physical training equipment. Do not perform exercises that cause injury or irritation to a pre-existing injury or medical condition.

E & O E